You never set a password, so why is it asking for one?
When you first bought the laptop and signed in, Windows often automatically saves the 48-digit key to the cloud.
We can help you log into the specific Microsoft portal to retrieve it. If it's a work laptop, it's on your company's Azure AD server.
If your motherboard settings were reset (e.g., TPM cleared), the computer thinks it's being stolen and locks down.
Plugging in a new USB device or changing a part can trigger the BitLocker security tripwire.
Sometimes the boot files are just corrupt. The key is correct, but Windows can't read it. We can fix this.
We assist you in navigating Microsoft's recovery portals to locate your backed-up keys.
If you have the key but it still won't work, we repair the Command Prompt boot record.
If locked forever, we can format the drive and reinstall Windows so you can at least use the laptop again.
We don't just fix computers; we solve problems. Fast, reliable, and local.
We know you need your device back fast. Most software issues and screen replacements are completed within 24 hours.
If we can't fix your problem, you don't pay a penny. We believe in honest, transparent pricing with no hidden costs.
Based in Chineham, we are your local neighbors. No call centers, just friendly, expert advice from real technicians.
Can't make it to us? We offer home and office visits across Basingstoke to fix your WiFi, printer, or PC issues on-site.
With over 15 years of experience, our team is Microsoft and Apple certified to handle any hardware or software challenge.
"The best computer repair service in Basingstoke! Fixed my slow laptop in one day. Highly recommended!"
We provide computer support across Basingstoke and nearby areas.
No. BitLocker is designed to be unhackable. If the key is truly lost and not backed up, the data is unrecoverable. But we can reset the machine for reuse.
It's usually in your Microsoft Account online (microsoft.com/recoverykey), Azure AD (if work laptop), or sometimes printed on a setup sheet in the box.
Yes. If you don't care about the data, we can wipe the drive and reinstall a fresh Windows for you, bypassing the lock completely.
