Customer: Sarah J., A local graphic designer.
Device: MacBook Air (M1, 2020 Model)
Issue: Severe crack in the top right corner, causing display flickering and "ink bleed".
Turnaround: 24 Hours
Sarah, a graphic designer based in Old Basing, contacted us in a panic. Her MacBook Air had taken a tumble from her desk. While the machine still turned on, the screen was unusable. One third of the display was blacked out, and the rest was flickering aggressively. She had a deadline in two days and couldn't afford to send it away to Apple for a week.
We collected the device from her home in Old Basing within an hour of her call. Upon inspection in our workshop, we confirmed the LCD panel was fractured internally. The aluminium lid was also slightly bent at the corner.
We determined that a full "Top Assembly" replacement was the best route. This involves replacing not just the glass, but the aluminium lid, camera, and hinges as a single sealed unit. This ensures the best structural integrity and colour accuracy—vital for her design work.
1. Disassembly: We carefully opened the MacBook, disconnecting the battery first to prevent short circuits.
2. Antenna Removal: The intricate WiFi antenna bar was removed to access the hinge screws.
3. Screen Swap: We removed the damaged screen assembly and installed a brand new, genuine Apple Retina display assembly.
4. Testing: Before closing up, we ran a diagnostics suite to check the webcam, True Tone sensor, and brightness controls were functioning perfectly.
The repair was completed by the next morning. Sarah's MacBook looked brand new. We delivered it back to her home office, and she was able to meet her design deadline.
"Absolute lifesaver! I thought I'd have to buy a new laptop. The screen looks perfect, and the service was so fast."
- Sarah J.
We offer same-day collection in Old Basing and surrounding areas.
